Merck Chemicals Ltd. respects your privacy. As a division of EMD Biosciences, Inc. (EMD), an affiliate of Merck KGaA, Darmstadt, Germany, one of the largest worldwide manufacturer/distributors of life science products, we are part of a team that has provided over 40 years of service to the life science industry.  In accordance with the European Commission Directive, EMD Biosciences certifies that our Privacy Policy is developed according to Safe Harbor guidelines and actively certifies to the U.S. Department of Commerce to our adherence to the Safe Harbor's requirements. By participating in the Council of Better Business Bureau's BBBOnLine® Privacy Program, we have made a commitment to meet the programs strict requirements regarding how we treat your information and have it verified by BBBOnLine®. Further information about this program is available at www.bbbonline.org. Our Privacy Policy is applicable and enforced for all EMD Biosciences affiliated web-sites that include the following: www.oncresprod.com, www.clinalfa.ch, www.cnbi.com, www.novagen.com, www.apoptosis.com, www.calbiochem.com, www.novabiochem.com, www.cnbiosciences.co.uk, www.calbiochem-novabiochem.de, www.emdbiosciences.com, www.merckbiosciences.co.uk, www.merckbiosciences.de, www.merckbio.eu and www.merckbiosciences.ch.
Links
EMD Biosciences has links to other Web sites. Please note that when you click on one of these links, you are 'clicking' to another Web site. We encourage you to read the privacy statements of these linked sites, as their privacy policies may differ from ours. This includes the link to Merck KGaA, Darmstadt, Germany as they have a separate operating Privacy Policy from EMD Biosciences. Notice
In order to process and fulfill your order and to notify you regarding your order status, we do need to know your name, street address, phone number, Zip/Postal Code, state/county and country, email address, credit card and/or purchase order information, resale tax and VAT (Value Added Tax) information. This policy is intended to help clarify how we use this information. We will use the name and email address to manage registrations. Once you place an online order with us, an order confirmation email including your name, address, phone number and email address, but not your credit card number, is sent to you. EMD Biosciences does not share, sell, rent, or loan your personal information to any third party. Any personally identifiable information you provide to us is held with the utmost care. Use of Data
We may, however, share aggregate sales, traffic patterns and customer statistics within our divisions, but these statistics will not include personally identifiable information. Information that is collected such as name, address and email address will be used to provide notices of marketing materials containing new products, pricing and technical resources. At the time that you register or make a purchase, you will be given an opportunity to opt out of receiving any marketing notices via email. If you do not choose to initially opt out, you may still block future emails by following the instructions within My Account. Separately, order confirmations and order status updates, along with any emailed information you request from our site will always be sent to you regardless of your opt out status. The privacy of our customers is a high priority for EMD Biosciences. If you have any concerns that are not addressed in these pages, feel free to contact us. Feedback
We collect user feedback. Users who would like a response to specific questions concerning the service or their account registration are directed to the customer service area. These questions will be responded to as quickly as possible. We read all of our customer service queries and use the information contained therein only to resolve the question at hand. We also, periodically, post surveys on our site. These surveys are optional and all information is collected anonymously. The information is collected to better understand our users needs. This information will not be sold or transferred to any third party. Choice
If for any reason you choose not to enter personally identifiable information to include credit card information, your order can still be placed with any one of our customer service centers via contact us. We assure you however that no personally identifiable information will be disclosed to a third party or used for a purpose incompatible with the purpose for which it was originally collected or subsequently authorized by yourself. Onward Transfer
EMD Biosciences utilizes a worldwide distribution network to offer the best possible service to our worldwide customer base. We do not reveal your name, address, email address or product ordered, except to complete transactions. Credit card information will not be provided. EMD Biosciences will not disclose information to a third party, unless we have your permission. When permission is granted, EMD Biosciences will only provide any information to a third party for the purpose stated here, and will insure the third party also subscribes to the safe harbor principles or is subject to the Directive or another adequacy finding. Access
You can access personal information contained in the User Profile section via your Login and Password. This information may be corrected, amended or deleted where it is inaccurate. You can make these changes by logging in and then clicking on the My Account button. Security
EMD Biosciences stores, processes, maintains and protects customer information. Any personally identifiable information you provide to us is held with the utmost care. Secured data is available only to an employee of the company that requires access to such information through strict business procedures and processes for which the information is intended. EMD Biosciences Web sites are regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Data Integrity
The name, street address, phone number, Zip/Postal Code, state/county and country, email address, credit card information, resale tax and VAT information collected are used solely for the purpose of processing your online order. You may also place your online order using a purchase order number, or by contacting any one of our customer service centers. All information is secured data and can readily be updated by yourself via changes made in the My Account button. Cookies
Cookies are a very useful web tool for allowing customers to be recognized as repeat customers and can take the drudgery out of online shopping. We use cookies only to store your login id. This is primarily done for your convenience; we do not store any personally identifiable information such as your credit card number in a cookie. Again, we respect your privacy and use cookies only to provide you with a better experience on our web site. You can always add or remove the cookie yourself by logging in and going to My Account button. If our policy regarding cookies changes, we will post those changes on this page and notify you via email so that you will always be aware of how we respect your privacy. Navigation Habits
In the course of using our site, we automatically track certain information about your site usage. This information may include the URL you just came from and which URL you go to next (even if those URLs are not on our site), your IP address, the type of browser you are using, and your navigation path through our site. As this capability is often built into standard web server software, many web sites collect this information automatically. We use this information to help us fine-tune our web presentation to suit our users' navigation patterns. This navigation information is not linked to any individual users' personal information. Log Files
EMD Biosciences maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types. SSL Encryption
EMD Biosciences uses Secured Socket Layer (SSL) during credit card data transmission. The connection is reliable and private. Enforcement
EMD Biosciences under self-assessment enforces the principles of which this Privacy Policy is intended. Anyone, who feels EMD Biosciences has not fulfilled its obligations under this policy, may do so in writing either by email or in written form. All complaints and disputes will be received, investigated and responded to within 24 business hours. The ability to enforce the policy as described above has been verified through ongoing appropriate employee training and internal procedures to include periodic internal audits and self-assessment. To resolve any disputes, EMD Biosciences will utilize the independent services of BBBOnLine® to remedy such disputes. To maintain the importance of the privacy of our customers, any substantive change in this privacy policy will be posted on this page and customers will be notified via email so that you will always be aware of how we respect your privacy. Effective Date: December, 2002 | 
